Policy

This privacy policy sets out how “Hong Fong Group Trading” uses and protects any information that you give “Hong Fong Group Trading” when you use this website. “Hong Fong Group Trading” is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. “Hong Fong Group Trading” may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 3.1.2018.

We may collect the following information:

• Name and job title


• Contact information including email address


• Demographic information such as postcode, preferences and interests


• Other information relevent to customer surveys and/or offers

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.


• We may use the information to improve our products and services.


• We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.


• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.


• We may provide your information to our third party partners for marketing or promotional purposes. We will never sell your information.

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.


• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@hongfong.com.my.


• We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.


• You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to No.37, Jalan Bukit Impian 17, Taman Impian Emas, 81300 Skudai Johor, Malaysia.


• If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

What if I want to return items ?

A. Goods sold on this website are supplied in good faith. However, if you order the wrong item, and are not completely satisfied with the items you receive or simply want to return your goods, you must arrange for them to be returned to us. And provided they are received by us in good condition (i.e. the same condition when you received the goods), we will refund the cost of the goods in full less the carriage costs incurred. If any goods are faulty or damaged when you receive them, we will arrange for them to be replaced or refunded but you must notify us within 2 days of receipt otherwise no claims will be entertained. Delivery charges for damaged or faulty goods or errors made by us will be fully refunded and/or not charged.

*We strongly advise our customers to check and verify product(s) upon delivery. If you discover that goods are damaged, we will replace that goods as soon as we can or full refund amount paid.

Some items/conditions are NOT allowed to return(*Discounted or Promotion Products*). For items which has obvious sign of use, custom order by customer, goods purchase from other Sellers, original genuine product etc.

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products have been used or damaged by the customer, there will NOT be any refund. Hong Fong Group Trading Sdn Bhd will NOT be responsible if your shipment is lost during the return transit.

Once we have checked and confirm the goods/products, customer will receive their refund within 1 Month after the confirmation.

Please contact us at info@hongfong.com.my or (+6012) 767 6442 (Wendy) if you have any questions or doubts.

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Hong Fong Group Trading’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Hong Fong Group Trading’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is No.37, Jalan Bukit Impian 17, Taman Impian Emas, 81300 Skudai Johor, Malaysia. Our company registration number is JM0673090K. The term ‘you’ refers to the user or viewer of our website.
 
The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.


• This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.


• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.


• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.


• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.


• All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.


• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.


• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).


• Your use of this website and any dispute arising out of such use of the website is subject to the laws of Malaysia.